Shipping Information

1. Shipping prices

Available shipping methods and prices are calculated at checkout using the delivery address, package weight and dimensions, and the selected service.

Customers can view the available shipping options and prices before entering payment information.

Any optional express, premium, or additional delivery service is charged only when selected by the customer.

2. Processing and dispatch

Many Lamin-x.eu products are cut or prepared after an order is placed. Processing time may therefore be required before dispatch.

Any processing or delivery estimate shown at checkout or in the order confirmation is an estimate unless a fixed delivery date has been expressly agreed.

Promofolia GmbH will contact the customer if a material delay becomes known.

3. Delivery address

Customers are responsible for providing a complete and accurate delivery address and any information reasonably required by the carrier.

Please contact Promofolia GmbH as soon as possible if an address needs to be corrected. A change may not be possible after dispatch.

Additional costs caused by an incorrect or incomplete address, an unclaimed parcel, or a refused delivery may be charged where legally permitted and where the issue was not caused by Promofolia GmbH or the carrier.

4. Delivery and transfer of risk

For consumer orders, Promofolia GmbH remains responsible for the goods during transport until the customer, or a third party designated by the customer other than the carrier, takes physical possession of them.

A carrier scan marked “delivered” does not automatically end the customer’s rights where the parcel was not actually received. Customers should contact Promofolia GmbH promptly so the delivery can be investigated.

Different rules may apply where the customer independently appoints a carrier that was not offered by Promofolia GmbH.

5. Damaged parcels or products

If a parcel appears damaged at delivery, customers should note the visible damage with the carrier where reasonably possible and take photographs before opening it.

Failure to note visible damage with the carrier does not automatically remove statutory consumer rights.

If the product or film is damaged, contact Promofolia GmbH promptly and keep the packaging, shipping label, backing liner, and affected product until the claim is reviewed.

6. Late or missing delivery

If a delivery is late or appears to be missing, contact Promofolia GmbH with the order number and tracking information.

Promofolia GmbH will work with the carrier and provide the remedy required by applicable law.

Where no specific delivery time was agreed, consumer law may require delivery within the legally applicable period. If delivery is not made within an additional reasonable period requested by the customer, the customer may have the right to terminate the contract.

7. International deliveries, taxes, and customs

Orders are dispatched from Germany.

Delivery options differ by destination and are displayed at checkout.

Deliveries to destinations outside the European Union may be subject to import duties, taxes, customs processing fees, or local charges. Unless the checkout expressly states otherwise, those charges are the customer’s responsibility and are not included in the shipping price.

Customers are responsible for confirming local import and product-use requirements.

8. Contact

For shipping questions, address corrections, damaged parcels, or missing deliveries, contact Promofolia GmbH at info@laminx.eu or +49 (0)7135 9366702.